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Q: Is it safe to use my credit card on your site?
Q: What is the status of my order?
Q: I want to return my purchase! What do I do?
Q: How long will it be before I receive my order?
Q: Can I expedite my shipping?
Q: What forms of payment do you accept?
Q: How do I order items with Cashier's Checks or Money Orders?
Q: Do you ship to addresses outside the United States?
Q: Do you ship to PO boxes or Military APO/FPO addresses?
Q: What are the shipping charges for returning an order?
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
Q: I want to know if you carry a specific brand/color/size/width?
Q: Do you do back orders?
Q: Do you have a catalog?
Q: How do I know my shoe size?
Q: Is it safe to use my credit card on your site?
A: Shopping at jshoes.com is safe. Our site is protected by SSL encryption technology.
Q: What is the status of my order?
A: Your order status will be available 24 hours after your order has been placed, by simply clicking on the "My Account" link at the top right corner of every page of our site. From there, you will be able to view information about your order.
Q: I want to return my purchase! What do I do?
A: If you are not 100% satisfied, you can return it for a full refund within 30 days of purchase. (Returns must be unworn and in the state you received them and in the original box.) Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Please email orders@jshoes.com to receive your pre-paid UPS return label.
Q: How long will it be before I receive my order?
A: For standard shipping, you should receive your order within 4-5 business days.
Q: Can I expedite my shipping?
A: The following shipping options are available when you check out. Expedited orders placed before 12:00 PM EST Monday through Friday (excluding holidays) will be shipped out the same day. All other orders will be shipped out the next business day.
• Standard Shipping (delivery within 4-5 business days): FREE
• 1-Business Day Shipping and Handling: $25 additional per order
• 2-Business Day Shipping and Handling: $15 additional per order
• 3-Business Day Shipping and Handling: $7 additional per order
Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, P.O. Boxes, or APO/FPO addresses. Please allow additional time for shipments to APO/FPO addresses.
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, and American Express.
Q: How do I order items with Cashier's Checks or Money Orders?
A: At this time we do not accept Cashier's Checks or Money Orders.
Q: Do you ship to addresses outside the United States?
A: We ship to all US States and Territories. For shipping in the United Kingdom please visit www.jshoesonline.co.uk and click UK & Europe.
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: What are the shipping charges for returning an order?
A: There are no return shipping charges for orders originally shipped to a destination within the United States or its territories, or to an APO/FPO address within 30 days of receipt. Please note UPS return shipments must also be shipped from the United States.Please email orders@jshoes.com to receive your pre-paid UPS return label.
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.
Q: I want to know if you carry a specific color/size?
A: Click on the Search button and you will be taken to a page where you can enter multiple search criteria and you will be shown a list of all items on our site that meet this criteria.
Q: Do you do back orders?
A: jshoes.com does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Q: Do you have a catalog?
A: Currently, we have a 'virtual' catalog. Our entire product line is online, we do not have a physical catalog.
Q: How do I know my shoe size?
A: If you are unsure of your shoe size, you can measure your feet. Keep in mind, the foot is three-dimensional, any two-dimensional measuring tool, such as a ruler or brannock device® can only approximate your true shoe size, manufacturers use different lasts to construct their shoes, and sizing may vary. Click here to view sizing chart.
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